At 96win, we take your personal data seriously. This Privacy Policy explains exactly what information we collect, how we use it, and the rights you have as a Filipino player under the Data Privacy Act of 2012.
Six core commitments that define how we handle your personal information on the 96win platform.
All data transmitted between your device and the 96win platform is protected by industry-standard 256-bit SSL encryption. Your login credentials, payment details, and personal information are never sent in plain text.
96win processes all personal data in full compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines. Your rights as a data subject are recognized and upheld at every step.
96win does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is only shared with trusted service providers who are contractually bound to protect your information.
Your personal data is stored on secured servers with restricted access controls, regular security audits, and intrusion detection systems. Sensitive fields such as passwords are stored using one-way cryptographic hashing.
You have the right to request deletion of your personal data from 96win's systems, subject to legal retention obligations. Submit a data erasure request through our customer support team at any time.
In the unlikely event of a data breach affecting your personal information, 96win will notify affected users and the National Privacy Commission (NPC) within the timeframes required by Philippine law.
96win ("we," "us," or "our") is committed to protecting the privacy and personal data of every player who accesses or uses the 96win platform (the "Platform"). This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you visit our website, create an account, or engage with any of our services.
This policy is written in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. It applies to all users of the 96win platform, including registered players, visitors, and any individual whose personal data we process in connection with our services.
By registering an account or continuing to use the 96win platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, please discontinue use of the Platform and contact our support team to request account closure.
This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, all of which form part of your agreement with 96win.
96win collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of data we collect include:
When you create a 96win account, we collect your full legal name, date of birth, email address, mobile number, and a username and password of your choosing. This information is required to verify your identity and ensure you meet the minimum age requirement of 21 years under Philippine gaming regulations.
To comply with anti-money laundering regulations and PAGCOR requirements, we may request government-issued identification documents such as a Philippine passport, UMID, SSS ID, or driver's license, as well as proof of address and proof of payment method ownership.
We collect transaction records including deposit amounts, withdrawal requests, payment method details (e.g., GCash account reference, BPI or BDO account name), and transaction timestamps. We do not store full bank account numbers or card numbers on our servers.
We record your gameplay history, bet amounts, game preferences, session durations, and win/loss records. This data is used for account management, responsible gaming monitoring, and fraud prevention.
We automatically collect certain technical data when you access the Platform, including your IP address, browser type and version, operating system, device identifiers, referring URLs, and pages visited. This data helps us maintain platform security and improve user experience.
If you contact our customer support team via live chat or email, we retain records of those communications, including the content of your messages and any attachments, for quality assurance and dispute resolution purposes.
96win does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by law (e.g., responsible gaming self-exclusion records).
| Data Category | Examples | Purpose |
|---|---|---|
| Identity | Name, date of birth, email, mobile | Account creation, age verification |
| KYC Documents | Passport, UMID, proof of address | Regulatory compliance, AML |
| Financial | Transaction history, payment method | Deposits, withdrawals, fraud prevention |
| Gaming Activity | Bet history, session data | Account management, responsible gaming |
| Technical | IP address, device ID, browser | Security, analytics, platform improvement |
| Communications | Support chat logs, emails | Customer service, dispute resolution |
96win uses your personal data only for legitimate, specified purposes. We do not process your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we use your data include:
Under the Data Privacy Act of 2012, 96win processes your personal data on the following legal bases:
96win does not sell, rent, or trade your personal data to third parties. We may share your data only in the following limited circumstances:
We engage trusted third-party service providers to assist in operating the 96win platform, including payment processors (e.g., GCash, PayMaya integrations), game software providers, KYC verification services, cloud hosting providers, and customer support platforms. These providers are contractually bound to process your data only on our instructions and to maintain appropriate security standards.
We may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities where required by law, court order, or regulatory directive.
In the event of a merger, acquisition, or sale of all or part of 96win's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy. You will be notified of any such transfer.
We may share your data with other parties where you have given explicit prior consent to such sharing.
96win never shares your personal data with third-party advertisers or data brokers. Your information is used solely to operate and improve the 96win platform and to meet our legal obligations.
The 96win platform uses cookies and similar tracking technologies to enhance your browsing experience, maintain your session, and analyze platform usage. Cookies are small text files stored on your device by your browser.
You can control cookie settings through your browser preferences. Note that disabling essential cookies may affect the functionality of the 96win platform, including your ability to log in and play games.
96win retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. Our general retention periods are as follows:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years | Legal obligation, AML compliance |
| KYC Documents | 5 years from account closure | PAGCOR / AMLC requirements |
| Financial Transaction Records | 5 years from transaction date | Tax and AML regulations |
| Gaming Activity Logs | 3 years from account closure | Dispute resolution, responsible gaming |
| Customer Support Records | 2 years from last interaction | Legitimate interests |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Consent documentation |
After the applicable retention period expires, your personal data will be securely deleted or anonymized so that it can no longer be associated with you as an individual.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 96win. To exercise any of these rights, contact our Data Protection Officer (DPO) using the details in Section 13.
We will respond to all verified data subject requests within fifteen (15) business days of receipt. In complex cases, we may extend this period by an additional fifteen (15) days, with prior notice to you.
Exercising your rights will not result in any penalty or reduction in the quality of service you receive from 96win. However, certain rights (such as erasure) may be limited where retention is required by law.
96win implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security framework includes:
While we take all reasonable precautions to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account secure — please use a strong, unique password for your 96win login and never share your credentials with anyone.
The 96win platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from persons under the age of 21.
If we become aware that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, delete all related personal data, and forfeit any associated balances in accordance with applicable regulations.
Age Restriction: If you are a parent or guardian and believe that a minor has registered on the 96win platform, please contact our support team immediately. We will investigate and take appropriate action within 24 hours.
The 96win platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies solely to the 96win platform and does not cover the privacy practices of any third-party websites. We encourage you to review the privacy policies of any third-party services you access through links on our platform.
96win accepts no responsibility or liability for the privacy practices, content, or security of any third-party websites or services.
96win reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, we will notify registered users via email or a prominent notice on the platform, and update the "Last Updated" date at the top of this page.
Your continued use of the 96win platform following any update to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 96win, please contact our Data Protection Officer (DPO). Our DPO is responsible for overseeing compliance with the Data Privacy Act of 2012 and ensuring that your rights as a data subject are upheld.
Data Protection Officer — 96win
Email: [email protected]
You may also reach us through the customer support chat available on the 96win platform. We aim to respond to all privacy-related inquiries within 5 business days.
If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.
Now that you know how 96win protects your personal information, join thousands of Filipino players already enjoying slots, live casino, bingo, and more — with full confidence that your privacy is our priority.